Shipping Policy

Thank you for visiting and shopping at Pexmoon. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We are proud to offer the following shipping options:

• Standard Shipping: Free for all orders over Rs. 500!
• Standard Shipping (Orders under Rs. 500): [Insert Flat Rate, e.g., Rs. 50] (Estimated delivery: [Insert e.g., 3-5 business days])
• Expedited Shipping: [Insert Expedited Rate] (Estimated delivery: [Insert e.g., 1-2 business days])

*Delivery delays can occasionally occur due to unforeseen circumstances or courier issues.

Our Climate-Positive Shipping Commitment ♻️

Because we care about the world our little ones will grow up in, we are proud to offer climate-positive shipping. All Pexmoon orders are shipped using 100% recycled packaging, and we offset the carbon footprint of every delivery.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Pexmoon is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Lost Packages

Pexmoon is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If your package is lost in transit, please contact us at our support email so we can assist you in tracking it down.

International Shipping Policy

We ship worldwide! Shipping rates and delivery times for international orders are calculated at checkout. Please note that international orders may be subject to customs delays and import duties, which are the responsibility of the customer.

Contact Us

If you have any questions about the delivery and shipment of your order, please contact us at:

• Email: pexmoon.india@gmail.com