Return & Refund Policy

At Pexmoon, we want you to love your purchase. Because we understand that finding the perfect support during pregnancy and postpartum is a personal journey, we are proud to offer a hassle-free 7-day free return policy.

Our 7-Day Return Policy

If you are not entirely satisfied with your purchase, you have 7 days from the date of delivery to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Due to the personal nature of pregnancy and breastfeeding pillows, products that have been heavily used, stained, or washed may not be eligible for a full refund.

Non-returnable items:

• Gift cards
• Downloadable software or digital products
• Certain personal care or intimate items (unless un-opened)

How to Initiate a Return

To start a return, please follow these steps:

1. Email us at pexmoon.india@gmail.com with your order number and the reason for your return.
2. Once your return is approved, we will send you a pre-paid return shipping label, along with instructions on how and where to send your package. (Since we offer free returns, the cost of return shipping is on us!)
3. Securely pack the item(s) in the original packaging and drop it off at the designated shipping carrier.

*Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 5-10 business days depending on your bank or credit card issuer).

Late or Missing Refunds

If you haven't received a refund yet, please follow these steps:

• First, check your bank account again.
• Then, contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at pexmoon.india@gmail.com.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for a different color or style, we recommend returning the original item for a refund and placing a separate order for the new item. If you have received a defective product, please email us immediately at Pexmoon.india@gmail.com with photos of the defect.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Pexmoon.india@gmail.com.